Terms & Conditions
The following terms and conditions apply to all website development / design services including custom made applications provided by “IWD” Idea Web Development to the Client.
Acceptance
It is not necessary for any Client to have signed an acceptance of these terms and conditions for them to apply. If a Client accepts a quote then the Client will be deemed to have satisfied themselves as to the terms applying and have accepted these terms and conditions in full.
Please read these terms and conditions carefully. Any purchase or use of our services implies that you have read and accepted our terms and conditions.
Charges
Charges for services to be provided by IWD are defined in the project quotation or Invoice that the Client receives via email. Quotations or Invoices are valid for a period of 15 days. IWD reserves the right to alter or decline to provide a quotation after expiry of the 15 days.
Client Review
IWD will provide the Client with opportunities to review the appearance and content of the website and or application during the design phase and once the overall website development and or application are completed. At the completion of the project, such materials will be deemed to be accepted and approved unless the Client notifies IWD otherwise within ten (10) days of the date the materials are made available to the Client.
Turnaround Time & Content Control
IWD will install and publicly post or supply the Client’s website by the date specified in the project proposal, or at date agreed with Client upon IWD receiving initial payment, unless a delay is specifically requested by the Client and agreed by IWD.
In return, the Client agrees to delegate a single individual as a primary contact to aid IWD with progressing the commission in a satisfactory and expedient manner.
During the project, IWD will require the Client to provide website content; text, images, movies and sound files
Payment
All sales are final, NO REFUNDS. Deposits are final, No refunds.
IWD will deliver the final product once final payment is made by client. Client’s final payment means that client is satisfied with the job IWD has performed. Once final payment is made IWD will provide client will all files, folders, coding, graphic design, login credentials, etc.
Additional Expenses
Client agrees to reimburse IWD for any additional expenses necessary for the completion of the work. Examples would be purchase of special fonts, stock photography etc.
Web Browsers
IWD makes every effort to ensure websites are designed to be viewed by the majority of visitors. Websites are designed to work with the most popular current browsers (e.g. Firefox, Internet Explorer, Google Chrome, etc.). Client agrees that IWD cannot guarantee correct functionality with all browser software across different operating systems.
IWD cannot accept responsibility for web pages which do not display acceptably in new versions of browsers released after the website have been designed and handed over to the Client. As such, IWD reserves the right to quote for any work involved in changing the website design or website code for it to work with updated browser software.
Default
Accounts unpaid thirty (30) days after the date of invoice will be considered in default. If the Client in default maintains any information or files on IWD’s Web space, IWD will, at its discretion, remove all such material from its web space. IWD is not responsible for any loss of data incurred due to the removal of the service. Removal of such material does not relieve the Client of the obligation to pay any outstanding charges assessed to the Client’s account. Clients with accounts in default agree to pay IWD reasonable expenses, including legal fees and costs for collection by third-party agencies, incurred by IWD in enforcing these Terms and Conditions.
Termination
Termination of services by the Client must be requested in a written notice and will be effective on receipt of such notice. Telephone requests for termination of services will not be honored until and unless confirmed in writing. The Client will be invoiced for design work completed to the date of first notice of cancellation for payment in full within thirty (30) days.
Indemnity
All IWD services may be used for lawful purposes only. You agree to indemnify and hold IWD harmless from any claims resulting from your use of our service that damages you or any other party.
Copyright
The Client retains the copyright to data, files and graphic logos provided by the Client, and grants IWD the rights to publish and use such material. The Client must obtain permission and rights to use any information or files that are copyrighted by a third party. The Client is further responsible for granting IWD permission and rights for use of the same and agrees to indemnify and hold harmless IWD from any and all claims resulting from the Client’s negligence or inability to obtain proper copyright permissions. A contract for website design and/or placement shall be regarded as a guarantee by the Client to IWD that all such permissions and authorities have been obtained. Evidence of permissions and authorities may be requested.
Standard Media Delivery
Unless otherwise specified in the project quotation, this Agreement assumes that any text will be provided by the Client in electronic format and that all photographs and other graphics will be provided in high quality print suitable for scanning or electronically in .gif, .jpeg, .png or .tiff format.
Access Requirements
If the Client’s website is to be installed on a third-party server, IWD must be granted temporary read/write access to the Client’s storage directories which must be accessible via FTP. Depending on the specific nature of the project, other resources might also need to be configured on the server.
Post-Placement Alterations
IWD cannot accept responsibility for any alterations caused by a third party occurring to the Client’s pages once installed. Such alterations include, but are not limited to additions, modifications or deletions.
Domain Names
IWD may purchase domain names on behalf of the Client. Payment and renewal of those domain names is the responsibility of the Client. The loss, cancellation or otherwise of the domain brought about by non or late payment is not the responsibility of IWD. The Client should keep a record of the due dates for payment to ensure that payment is received in good time.
General
These Terms and Conditions supersede all previous representations, understandings or agreements. The Client’s signature below or payment of an advance fee constitutes agreement to and acceptance of these Terms and Conditions. Payment online is an acceptance of our terms and conditions.
